Experienced Leadership. Positive Energy. Hands-On Management.
Carolina West Dental is seeking an experienced, energetic, and highly motivated Dental Office Manager to join our growing team!
We are a busy, privately owned, multi-provider general dental practice specializing in the care of children and young adults ages 1–21, primarily serving patients covered by North Carolina Medicaid.
Our practice currently employs 5 dentists and approximately 25 team members, including an active off-site outpatient hospital OR program and an expanding endodontic program launching in December.
We are looking for a positive, upbeat, hands-on leader who thrives in a fast-paced environment, enjoys mentoring others, and has the experience and confidence to help manage a large, high-volume dental practice.
This is not a position for someone who prefers to manage from behind a desk. We want someone who is actively involved in daily operations, leads by example, anticipates challenges, and works alongside the team to keep the practice running efficiently.
KEY RESPONSIBILITIES
Leadership & Staff Development
- Provide hands-on leadership, mentoring, and training for our four-person front desk team, helping a younger, less experienced staff develop confidence, efficiency, and strong organizational skills.
- Work closely with our lead dentist to coordinate daily practice operations.
- Assist with the supervision, development, and accountability of both administrative and clinical team members.
- Foster a positive, supportive, team-oriented work environment while maintaining high expectations for performance and professionalism.
- Identify operational challenges and proactively implement solutions to improve workflow and efficiency.
Scheduling & Practice Operations
- Provide oversight of all practice scheduling, including preventive/recall, operative, outpatient hospital OR, and endodontic appointments.
- Monitor scheduling efficiency, provider utilization, and patient flow to ensure practice goals are consistently met.
- Coordinate with clinical and administrative teams to maximize productivity without compromising patient satisfaction or quality of care.
- Help manage the daily demands of a high-volume, five-doctor practice while supporting continued growth and expansion.
- Maintain a strong focus on patient and parent satisfaction, communication, and the delivery of compassionate, quality dental care.
Marketing & Online Presence
- Oversee and coordinate regular social media posts to maintain an active, positive online presence for the practice.
- Monitor online reviews and respond appropriately to patient feedback across review platforms.
- Help promote the practice’s services, programs, and continued growth within the community.
REQUIRED QUALIFICATIONS
Previous management experience in a multi-provider dental practice is REQUIRED to be considered for this position.
The ideal candidate will possess:
- Proven experience managing the daily operations of a busy, multi-dentist practice.
- Strong leadership skills with a genuine interest in mentoring, training, and developing less experienced staff.
- A positive, upbeat personality with the energy and enthusiasm to motivate others.
- A proactive, highly involved, hands-on management style.
- Excellent organizational, communication, and problem-solving skills.
- Experience overseeing complex scheduling systems and maintaining efficient patient flow.
- The ability to multitask, prioritize, and make sound decisions in a demanding, fast-paced environment.
- A strong understanding of team accountability, patient satisfaction, and practice productivity.
- A willingness to take ownership of responsibilities and lead by example.
Experience with NC Medicaid dental practices and outpatient hospital dental programs is a plus.
COMPENSATION & BENEFITS
We offer a very competitive salary and benefits package, commensurate with experience and qualifications.
This is an excellent opportunity for an experienced dental office manager who enjoys being actively involved in the success of a growing practice and wants to make a meaningful impact on both the team and the patients we serve.
HOW TO APPLY
We are looking to fill this position immediately.
Interested applicants should submit a current resume outlining their previous dental office management experience.
Only candidates with prior multi-provider dental practice management experience will be considered.
Qualified candidates will be contacted to discuss next steps and additional details regarding the position and responsibilities.
Carolina West Dental : Privately Owned. Team Focused. Committed to Quality Care.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dental Office Manager: 5 years (Required)
Work Location: In person
